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Your new companyAre you looking to work for a compassionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? My client, based in Warrington, is seeking a team of 5 part-time customer service advisors to join their team on a permanent basis. Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment.Your new roleThe positions are being offered as part-time with shift patterns as follows. Part time 31 hours per week The shift patterns are: core hours 08:00-17.30. There will be some 07.30-17:00 shifts, normally every 4 weeks and likewise with late shift one every 4 weeks. The late shift is 13:00-22:15 again once per month.Monday/Tuesday teamWeek 1-Monday, Tuesday, WednesdayWeek 2-Monday, Tuesday, Thursday, FridayThursday/Friday teamWeek 1-Thursday, Friday, Saturday, SundayWeek 2-Wednesday, Thursday, FridayYou will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Some of your duties will include, but not limited to, coordinating effectively with other team members, housing officers, and external parties to resolve customer issues and ensure prompt service.Provide a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.Make regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.Accurately record information from customer interactions, including call details, issues reported, and any necessary follow-ups, into the organisation's system.Accurately record information from customer interactions, including call details, issues reported, and any necessary follow-ups, into the organisation's system.What you'll need to succeedExcellent communication skills, both written and verbalA genuine desire to help others, especially vulnerable individualsHave an empathetic and friendly approachExcellent eye for detailVery personable and professionalWhat you'll get in returnWorking within a friendly and supportive team Career progression opportunities Competitive salary Additional benefitsWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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