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We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.
Key Responsibilities:
- Respond to customer support queries via phone and helpdesk system
- Log and track issues accurately using internal tools
- Advise users on fault resolution and system functionality
- Maintain multiple software versions to meet client needs
- Collaborate with team members to ensure consistent service delivery
- Assist in compiling helpdesk reports and identifying system improvements
- Support internal staff and contribute to onboarding of new team members
- Participate in tender response processes when required
Skills & Experience:
- Minimum 2 years' experience with HR/payroll systems or technical support
- Solid understanding of IT systems and Microsoft applications
- Strong time management and teamwork skills
- Basic PC proficiency (keyboard/mouse)
- Relevant industry experience preferred but not essential
Benefits & Perks:
- Ongoing training and professional development
- Supportive and inclusive team culture
- Opportunities to contribute to system improvements and innovation
- Access to wellbeing and employee assistance programs
Join a team where your technical expertise and customer focus will make a real impact.
Call Emma (phone number removed) or email
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
