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Job Title: Programme Support Administrator
Location: Warrington Site
Reporting To: Warrington Operations Manager
Duration: 12 months
Salary Range: Up to 160 per day via an approved umbrella company
Role Overview
We are seeking a highly organised and proactive Programme Support Administrator to provide operational and administrative support across all our programmes delivered via the Warrington site. This role is pivotal in ensuring smooth order fulfilment, effective customer interaction, and efficient data and logistics management.
Key Responsibilities
- Programme Support: Manage order entry, processing, and dispatch activities to support programme delivery.
- Customer Interaction: Serve as the first point of contact for internal and external stakeholders, ensuring professional and responsive service.
- Order Management: Monitor and process incoming orders, coordinate logistics (inventory, warehousing, transportation), and maintain supply continuity.
- Issue Escalation: Escalate operational issues to the Warrington Operations Manager to ensure timely resolution and continuity.
- Team Collaboration: Work closely with the wider supply support team to maintain service levels during absences or peak periods.
- Data Management: Record and report across multiple projects, tailoring approaches to meet specific delivery needs. Manage inventory control and support procurement and dispatch processes.
Mandatory Skills & Experience
- Time Management: Ability to prioritise tasks and meet deadlines efficiently.
- Communication: Strong written and verbal communication skills.
- Attention to Detail: High level of accuracy in documentation and data handling.
- Microsoft Office 365 Proficiency: Especially in Word, Excel, Outlook, SharePoint, and PowerPoint.
- Problem-Solving: Calm and creative approach to resolving unexpected issues.
- Customer Service: Professional handling of inquiries and complaints.
- Teamwork: Collaborative approach across departments.
- Flexibility: Ability to adapt to shifting priorities and multitask effectively.
- Discretion: Handling sensitive information with confidentiality.
Highly Desirable Skills
- Working knowledge of SAP.
- General understanding of logistics, including transport and warehouse operations.
- Strategic Thinking: Ability to anticipate trends and align decisions with team and business goals.
- Adaptability: Responsive to changing circumstances and able to adjust approach accordingly.
If this is the role for you please submit your CV at your earliest convenience.
