Operations Director

Your new company

Our client is a leading regional contractor specialising in social housing refurbishment, maintenance, and regeneration works. With a strong reputation for quality delivery, innovation, and community impact, they partner with local authorities and housing associations across the North of England to deliver sustainable improvement programmes. Their success is built on a people-first culture, where collaboration, accountability, and continuous improvement are central to their growth.

Your new role

Our client is seeking an Operations Director to lead their delivery function across multiple social housing maintenance and refurbishment contracts, collectively valued at around 20 million. Based from Warrington, you will have overall responsibility for the Delivery team, including two Operational Leads, Contract Managers, and Site Managers working across five live projects in the Northwest.

This is a key leadership role, requiring a commercially aware and delivery-focused professional who can drive performance, safety, and customer satisfaction while maintaining high standards of quality and compliance.

Responsibilities will include:

• Providing strategic leadership and operational oversight across all live contracts
• Managing and mentoring a team of Operational Leads, Contract Managers, and Site Managers
• Ensuring all projects are delivered safely, on time, and within budget
• Driving continuous improvement in quality, customer experience, and productivity
• Building strong relationships with clients, local authorities, and internal stakeholders
• Overseeing resource planning and workforce performance to ensure efficiency
• Working closely with commercial teams to support cost control and contract compliance
• Leading on health, safety, environmental, and sustainability initiatives
• Managing KPIs, reporting on project performance, and implementing improvement plans
• Supporting business growth and contributing to operational strategy and planning
• Promoting a positive, collaborative culture across delivery teams

What you will need to succeed:

• Proven experience as an Operations Director, Regional Manager, or Senior Contracts Manager within social housing, refurbishment, or planned maintenance
• Strong background managing large, multi-site delivery teams and contracts.
• Exceptional leadership and people management skills
• Excellent understanding of social housing frameworks, client expectations, and compliance standards
• Commercially astute with the ability to balance quality, cost, and delivery targets
• Strong focus on health & safety, customer satisfaction, and performance excellence
• Ability to communicate effectively at all levels, both internally and externally
• Full UK driving licence and flexibility to travel between sites across the North West

What you get in return:

This is an excellent opportunity to join a forward-thinking, values-driven contractor that is experiencing sustained growth across the North. You'll play a pivotal role in shaping the operational performance of the business while leading a dedicated and experienced team.

In return, you will receive:

• Neg (depending on experience)
• Comprehensive executive package
• Company car or car allowance
• Private healthcare
• Performance-related bonus
• Generous holiday entitlement plus bank holidays
• Enhanced pension scheme
• Ongoing professional development and leadership support

You'll be joining a progressive organisation that values integrity, teamwork, and accountability - offering the autonomy and influence to make a genuine impact on both business performance and the communities it serves.

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  We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

  Please Note: Due to high volume of applicants, only those shortlisted will be contacted.

  INDCOM