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Location: Warrington, WA3 (Initial Assignment)
We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us.
At Persimmon, we invest the same dedication into supporting outstanding careers as we do into constructing our homes. A role here is a chance to shape your future, explore new growth opportunities, acquire valuable skills, and unlock your full potential.
What is the role?
This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Customer Care Operations Manager.
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.
Primary Responsibilities
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA's.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Joinery is essential including multi skilled in painting, tiling, plaster patching etc
- PASMA certificate is advantageous
- Excellent customer service skills
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
- Full UK Driving Licence is required
- Competitive Salary
- Contributory Pension
- Life Cover
- Annual Bonus
- Employee Benefits Platform
We strive to build a workforce that reflects the diversity of society and provides equal opportunities for everyone, regardless of their background.
No Agencies, Please - Persimmon does not accept speculative CVs or applications from third-party agencies.
Before submitting your application, please take a moment to review our privacy policy, which is available on our corporate website, which will detail how we will process your personal data.
If you have any questions about the job or application process please contact us at
