Trainee Service Advisor

Trainee Service Advisor (Automotive Trade)

Job Purpose:

To assist in delivering excellent customer service within the service department, acting as one of the first points of contact for customers and ensuring their vehicles are serviced and maintained to the highest standards.

The role will involve training and development to progress into a full Service Advisor position.

Key Responsibilities:

• Welcome customers into the dealership/service centre in a professional and friendly manner.
• Assist in booking vehicles for service, repair, and MOT appointments.
• Prepare job cards and ensure all vehicle and customer details are accurately recorded.
• Communicate with customers regarding vehicle progress, costs, and completion times.
• Provide basic technical explanations (with training) and relay workshop findings to customers.
• Support Service Advisors with administrative tasks such as invoicing, warranty claims, and filing.
• Liaise with the workshop team to ensure smooth workflow and customer satisfaction.
• Handle telephone enquiries and respond promptly to customer queries.
• Assist in upselling additional products and services where appropriate.
• Follow company policies and procedures, maintaining a high level of professionalism at all times.

Skills & Attributes Required:

• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Customer-focused with a positive and professional attitude.
• Ability to work in a fast-paced environment under pressure.
• Basic computer literacy (Microsoft Office, databases, etc.).
• Keen interest in the automotive industry and willingness to learn.

Qualifications & Experience:

• No prior experience required (training will be provided).
• Previous experience in a customer service or retail environment is advantageous.
• Good Telephone and Communication Skills
• GCSEs or equivalent (including English and Maths) preferred.
• Full UK driving licence (desirable).

Career Progression:

This trainee role offers a clear development path to becoming a qualified Service Advisor, with further opportunities to progress into Senior Service Advisor, Workshop Controller, or Service Manager roles.

Salary: Will be a Minimum wage to start with, increasing as your training and skills develop.