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We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month.
Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 months
Clearance Requirement: Minimum 5 years UK residency
Location: Warwick (Hybrid working available)
Key Responsibilities:
- Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
- Support critical national infrastructure operations within the programme.
- Liaise with internal teams, external clients, and banking partners to resolve issues.
- Operate within structured monitoring shifts, including potential out-of-hours support.
Essential Skills:
- Experience with BACS systems or payments processing environments.
- Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
- Excellent communication skills and ability to manage stressed users.
- High attention to detail and numerical accuracy.
- Ability to work under pressure and meet strict deadlines.
- Ownership mindset with strong problem-solving capabilities.
Desirable Skills:
- Experience supporting Oracle E-Business Suite (EBS) in production.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Basic SQL and Oracle database performance knowledge.
- Background in large-scale enterprise IT environments.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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