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Are you looking for a new Customer Service role? Do you enjoy having contact with customers?
We are currently recruiting on behalf of a respected client near Warwick for a Customer Service Assistants. This role offers a dynamic work environment where you will be responsible for ensuring high accuracy in data entry and document management, alongside handling inbound calls and supporting client administration.
Day-to-day of the role:- Handle both incoming and outbound telephone calls with customers.
- Manage email inboxes, ensuring timely review, action, and follow-up.
- Issue and cross-reference plan documents using various systems to generate documents and create customer records.
- Manage changes to plan documents and process plan cancellations and redemptions.
- Review and action Direct Debit reports, addressing both successful payments and issues such as unpaid or cancelled reports.
- Schedule and manage meetings and follow up on direct web quotes to book appointments.
- Contact customers to understand payment issues and follow up accordingly.
- Proven ability to work independently and as part of a team.
- Strong IT proficiency, particularly with Microsoft Office applications.
- Capable of working under pressure in a busy administrative environment.
- Excellent communication skills, both written and verbal.
- Experience in handling sensitive situations with accuracy and empathy.
- 35 days holiday per year including statutory public holidays.
- Casual dress code.
- Company pension scheme.
- Cycle to work scheme.
- Free on-site parking.
- Life insurance.
If this sounds of interest, please APPLY NOW!
