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Technical Support Advisor

JSL Solutions Ltd
Posted 13 days ago, valid for 25 days
Location

Warwick, Warwickshire CV344ST, England

Salary

£30,000 - £36,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is with a leading automotive technology company offering a hybrid work environment, with two days in the office and three days remote.
  • The role involves providing industry-leading support to distributors, customers, and end users through phone, live web chat, and email.
  • Candidates should have solid experience with vehicle systems and a passion for the automotive sector, ideally familiar with diagnostic systems.
  • The salary for this position ranges from £30,000 to £36,000, along with a bonus and additional benefits such as a pension contribution and 25 days of holiday.
  • To be successful, applicants should possess a logical thought process for problem-solving and have relevant experience in customer support and technical queries.

Do you want to build your career with a technology leading automotive company?

Do you want to have the benefits of working hybrid, 2 days in a fast-paced, fun and varied environment, and 3 days from home?

You will provide industry-leading support to distributors, customers, and end users regarding all aspects of their product range.

This will include providing a dynamic phone, live web chat and email support service.

To be successful in the role, you should have solid working experience with all vehicle systems and a passion for the automotive sector, including new and exciting technology.

Ideally, you will be familiar with diagnostic systems and have a logical thought process when it comes to problem-solving.

In return, the company will provide you with a salary of £30,000 - £36,000, a bonus, an additional 6% employer pension contributions (max 9%), hybrid working, and 25 days of holidays.

An overview of the varied role:

  • Provide customer support via telephone
  • Support resolution of technical queries utilising resources available.
  • Answer/Redirect web form submissions
  • Create required reporting in line with business requirements to improve the process
  • Assist with Technical Articles
  • Assist with trade shows/customer events
  • Support Warranty process
  • Diagnostic tool support via team viewer
  • Diagnostic tool commissioning / Exchange units
  • Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal)

This is a great opportunity to build your career with a truly global automotive technology leader.

For further information, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.

JSL Solutions - Recruitment...The right way.

Specialists in:

  • Automotive Aftermarket Recruitment
  • Sales and Marketing Recruitment
  • Senior Appointments and Executive Search

  

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