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Relationship Assistant
Initial 12 month duration (potential to extend)
Hybrid (2 days per week in Warwick office)
Salary: £37,500 per annum
My client is a leading player in the energy sector, focused on delivering exceptional service to their B2B customers while driving innovation and continuous improvement. We are currently seeking a dynamic and proactive Relationship Assistant to join their team.
The Role:
As a Relationship Assistant, you'll be at the heart of our customer engagement strategy-supporting and leading critical initiatives to enhance our relationships with key stakeholders, including executive and senior-level contacts. This is a multi-faceted role requiring excellent communication skills, strategic thinking, and hands-on CRM expertise.
Key Responsibilities:
- Manage and resolve customer complaints in a professional and timely manner
- Maintain and strengthen relationships with B2B clients and internal stakeholders
- Lead on assigned projects and pieces of work with autonomy and accountability
- Draft high-quality strategic briefs and internal papers for senior leadership
- Support CRM-related tasks, particularly within Salesforce
- Undertake regular data cleansing and accuracy exercises
- Identify and drive continuous improvement initiatives across customer operations
What We're Looking For:
- Previous experience in a B2B customer-facing role, ideally within the energy industry
- Strong communication skills with experience dealing with executive/senior-level stakeholders
- Proficient in CRM systems, especially Salesforce
- Confident writing formal briefs and strategic documents
- Strong attention to detail and ability to manage multiple tasks
- A proactive attitude and ability to work independently
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
