Tele-Account Manager

Tele-Account ManagerAs a Tele-Account Manager, you will be responsible for managing, maintaining & retaining a customer base. You will need to communicate with customers via phone & email and provide timely solutions to their queries and requests. You will also be responsible for acquiring new accounts through business development activities, such as cold-calling, networking, and market research.Main Duties• To ensure a high standard of customer service with creating an initial business relationship with all new customers.• Take ownership of solving customer issues through pro-active customer service.• To promote from our promotional brochure and up sell specific drives.• To promote the sale of LWC Drinks own brand products• Follow up actions for the above report for either Telesales and or Account Managers.Knowledge and Experience:• Excellent Customer Service Skills.• Excellent verbal and written communication skills.• Good relationship building skills.• Strong presentation and negotiation skills.• Ability to work independently and as a team member.• Proficient in Microsoft Office Suite.• Ability to manage multiple projects and priorities simultaneously.• Detail-oriented and deadline-driven.• Exceptional problem-solving and critical thinking skills.• To ensure high standards of customer services.• To have a clear and personable telephone manner.• Ability to use the trinity system.• Good product knowledge.Additional Information:Mon-Fri, 9am to 5pmDiscretionary 20% bonus subject to KPI's achievedLWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.