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Customer Service Bookings Agent

Reed
Posted 2 days ago, valid for 10 days
Location

Watford, Hertfordshire WD24 4LH

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A temporary Customer Service / Bookings Agent position is available in Central Watford, with the potential for a permanent role for the right candidate.
  • The role requires previous experience in customer service or administration, with healthcare experience being a plus.
  • Candidates should have excellent communication skills, strong attention to detail, and the ability to multitask effectively.
  • The position offers a salary of £12 per hour and requires availability to work Monday to Friday, 8:30am to 5:30pm, with some weekend work for the permanent role.
  • Immediate availability is essential for this fast-paced, customer-facing role.

Are you available immediately and looking for a temporary role which could lead to a permanent role for the right candidate? 

Are you friendly, organised, and detail-oriented individual with a passion for helping people? Our client based in Central Watford is urgently recruiting for a Temporary Customer Service / Bookings Agent to join the team. Day to day you will liaise with customers and play a vital role supporting patients through their healthcare journey.

?? The Role

As a Customer Service Bookings Agent, you’ll be the first point of contact for patients, helping them schedule their health appointments with care and accuracy. This is a temporary position ideal for someone who thrives in a fast-paced, customer-facing role.

  • Monday - Friday
  • 8:30am - 5:30pm
  • Central Watford
  • Some parking and near public transport links
  • Temp to Perm opportunity
  • The Permanent role would include weekend working every other week, with days off in lieu)
?? Key Responsibilities
  • Answer incoming calls and respond to email enquiries
  • Schedule and manage appointments using the booking system
  • Provide clear information about scan types, preparation instructions, and clinic locations
  • Liaise with clinic staff to ensure smooth appointment flow
  • Maintain accurate patient records and uphold data confidentiality
  • Deliver exceptional customer service with empathy and professionalism
? What We’re Looking For
  • Previous experience in a customer service or administrative role (healthcare experience a plus)
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask
  • Confident using booking systems and Microsoft Office
  • A calm, compassionate approach when dealing with sensitive situations
  • Availability to work flexible hours, including some weekends if required

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.