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Software Application Support Engineer

Jumar Solutions
Posted 18 hours ago, valid for a month
Location

Watford, Hertfordshire WD24 4LH

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is Software Application Support Engineer, a permanent position located in Birmingham with a hybrid work model.
  • The role involves diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement.
  • Candidates should have previous experience in a retail software support role and strong skills in Microsoft technologies, MS Azure, AWS MQ, and SQL.
  • Essential programming skills include proficiency in .Net, Python, Java, and automation scripting, along with a solid background in AWS services and monitoring tools.
  • The position requires a minimum of 3 years of experience, with a competitive salary offered based on experience.

Job Title: Software Application Support EngineerJob Type: Permanent

Location: Birmingham (Hybrid)

Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.

Key Responsibilities:

  • Triage and resolve application support tickets, including escalations from second line.
  • Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
  • Deliver root cause analysis and implement preventative solutions.
  • Maintain technical documentation and ensure handover to 1st/2nd line teams.
  • Collaborate across teams and contribute beyond your core area when needed.

Essential Skills:

  • Previous experience within a retail software support role
  • Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
  • Proficient in .Net, Python, Java, and scripting for automation.
  • Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
  • Understanding of PCI-DSS and SOX compliance standards.

If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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