Customer Service Representative

Role - Customer Service Executive c27.5k (6 month Fixed Term Contract - could become permanent) + Excellent Benefits

• ESTABLISHED GROWING BUSINESS
• EXPERIENCE IN A FAST PACED SALES / CUSTOMER SERVICE ENVIRONMENT ADVANTAGEOUS
• INITIALLY 6 MONTH CONTRACT (COULD BECOME PERMANENT)
• MONDAY - THURSDAY 8.30am - 5.00pm and FRIDAYS 8.30am - 4.30pm

Our client is a leader in their field and due to continued growth, have 6 month fixed term contract for an experienced Customer Service Executive. The role could become permanent or extended dependent upon business performance. The role isvaried and in a fast paced working environment.

Duties and Responsibilities

• Deliver excellent Customer Service to all customers
• Generate and process orders through email/telephone customer contact to deliver the monthly targets as set by Account Managers and Sales Directors for the UK and Other Markets.
• Utilise CRM system (when implemented) for recording and planning; orders, actions, complaints, opportunities and general communication.
• Office based point of contact for customers to support and answer queries.
• Provide overview on sales vs budget in daily meetings.
• Activate promotions with customers agreed by the sales team.
• Generate good relationships with the account managers.
• Operate the Warehouse Management System to ensure the smooth running of the process.

Skills and Experience

• Must have an entrepreneurial Spirit
• Excellent communication skills
• Self-motivated and pro-active
• Excellent organisation and interpersonal skills
• Strong skill set on PC; Outlook (or equivalent), CRM, PowerPoint, Excel.
• High level of tenacity and resilience

if you feel you have the skills and experience necessary, please upload your CV in the first instance.