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Your new companyYou will be joining a people-orientated and dynamic manufacturing business in Wednesbury to support their customer service function, for a 6-month contract. Your new roleA key part of the business, responsible for customer satisfaction and delivery of company values and policies, key duties are:
- Handling inbound calls from customers, offering excellent customer service
- Informing and updating customers via phone and email
- Responding to emails in a timely and professional manner
- Complaint handling and escalating complaints where necessary
- Processing customer orders
- Inputting customer account details into the CRM, updating where required
- Administrative support
This role is working full-time in the office, with a friendly and supportive team, on a 6-month fixed-term contract. What you'll need to succeed
- Experience in customer service
- Ideally, manufacturing industry experience
- Excellent communication skills, both verbal and written
- Good attention to detail
- Passion for delivering excellent service.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
