Resident Liaison Officer

PSR solutions are recruiting for a Resident Liaison Officer (RLO)to work on a construction site in Birmingham on behalf of our client who has a nationwide presence.

RLO roles and responsibilities:

• Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
• Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
• Responsible for collation of resident information packs and administration of customer records, KPI's etc.
• Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
• Willingness to support and promote the company and its activities at open days and community engagement events.

RLO requirements:

• 2 x references from a previous RLO position
• SSSTS

RLO Benefits

• Weekly pay
• Monday to Friday

If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.