Internal Sales Executive

We are excited to be working alongside our esteemed manufacturing client who has been established over 25 years in Wellingborough. They have a brand-new opportunity for an Internal Sales and Ecommerce Executive to join their dynamic team. 

Job Summary: Working within the internal sales office function as part of a team, responding to enquiries in an efficient and effective manner offering a great customer service experience whilst maximising sales. You will report to the Sales Office Supervisor.

Main Duties:

• Management of enquiries. Responding to customer’s enquiries via telephone or email in an efficient and effective manner ensuring to meet an excellent level of customer service. Accurately quoting correct products and specifications whilst offering advice and recommendations where required.

• Learning and developing skills on the Sageline 50 system. Develop knowledge on how to find customers’ orders, locate products, check stock, run sales acknowledgements, proforma invoices, & delivery notes are all key to ensure efficiency in dealing with any common customer enquiry. An understanding of how POD’s are generated for both parcel and pallet carriers is also useful.

• ACT database system is used to create most quotes. Quotes need to be created and logged properly. It may be necessary to also use other functions within ACT that could relate to any on-going marketing activities. General up-keep of the ACT database is essential and new, or amended contact/company information must be updated.

• Assist with managing the group ‘sales’ inbox to ensure all enquiries are dealt with efficiently. This must be done correctly to ensure that mail is not duplicated or missed, and that any emails from this inbox that cannot be dealt with are passed on to the correct person. 

• Proactively following up on quotes sent to customers, especially any over £2K that are logged specifically on the project list within the ‘P’ drive system. Any information gained during follow ups must be logged properly on the project list, with ACT updated at the same time where necessary.

• Proactively seeking out new business via leads generated through our website and Google PPC work, as well as using our ACT and Sage databases to identify key prospects.

• Assist with any after-sales enquiries that may arise. This may be an ETA, product queries, or delivery issues. Any enquiries of this nature in usual circumstances will be passed over to the after-sales team.

This is a full time role, working in the office Monday to Friday 8.30am – 5pm. The salary is dependent on experience.

Please apply today for further information on this exciting role.

INDKTT