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Our client is a well-established supplier of high-quality automotive tools, workshop equipment and specialist technical products for the UK trade market. Known for their reliability, technical expertise, and excellent customer support, they operate a dedicated Service Centre that ensures the performance and longevity of their products.
Following recent relocation to Wellingborough, an exciting opportunity has arisen for a Workshop Engineer (Service Centre Technician) to join their growing Service Centre team. This is a hands-on, technical role offering long-term career potential in a supportive environment.
Reporting to the Service Centre Manager, the Workshop Engineer will handle customer returns, carry out product repairs, and provide technical support across a range of branded and outsourced products. The role involves assessing, repairing, refurbishing, and processing equipment to high standards, while liaising with both customers and suppliers.
Overview
- Process customer returns accurately, efficiently, and in a timely manner.
- Handle warranty and non-warranty repairs, issuing replacements as required.
- Liaise with suppliers regarding warranty and non-warranty returns.
- Assess products, prepare quotations, and carry out technical repairs.
- Inspect and recondition products through the internal recycling scheme.
- Collaborate with the Product Department on new product launches, including testing, quality review, spares requirements, manual proofing, and warranty processes.
- Maintain and develop processes to support efficient departmental workflow.
- Communicate with customers via phone and email regarding technical queries and quotations.
- Maintain a clean and safe working environment, adhering to Health & Safety policies and using appropriate PPE.
- Safely undertake manual handling tasks using pallet trucks and other mechanical handling equipment.
Requirements
- Technically minded, ideally with experience repairing tools or equipment.
- Candidates with technical experience from other industries will also be considered.
- Strong verbal and written communication skills.
- Reliable with a proven track record of attendance and dependability.
- Able to prioritise and manage workload effectively.
- Proactive, detail-oriented, and comfortable in a hands-on, fast-paced environment.
Salary and benefits
- 32,000 - 35,000, dependent on experience
- Hours: 8:30am - 5:00pm (1-hour lunch)
- 25 days holiday + bank holidays
- Healthcare benefits
- Company sick pay scheme
- Opportunities for training and career development
- Supportive working environment with long-term progression potential
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
