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Role: Service Desk Advisor
Location: Welwyn Garden City
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £24,000 + bonus between £2,000 - £2,500 per year
An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.
Duties of a Service Desk Advisor:
- Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
- Logging all queries presented ensuring detailed and accurate in our CRM database.
- Diagnosing and taking ownership of faults.
- Providing progress updates to key stake holders at project milestones.
- Providing out of hours support on a rotational basis
- Occasional site visits to assist with installations and diagnosing faults.
- Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
- Raising ad-hoc invoices for department purchases working closely with our finance team.
- Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
- Analysis on current consumption against our recommended rates.
- Creating contracts and comparing invoices are correct to completed contracts.
- Providing telephone and email support to customers.
What we would like from you:
- Previous experience within Customer Service role / environment
- Strong attention to detail
- Excellent telephone skills
- Able to multi-task
- Tenacious in achieving problem resolution and customer satisfaction
- Good level of numeracy
If you are interested in this role, please apply below with your most recent CV.
WGCCOMMPERM
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
