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Estate Management Officer
- Hourly rate: £15.22 PAYE or £20.01 Umbrella
- Location: Welwyn Garden City AL7
- Job Type: Temp 4 months
We are seeking an Estate Management Officer to join a large housing association to provide a high-quality estate management service, ensuring outstanding customer service and delivery across various tenures including leaseholder, shared owners, and tenants. The successful candidate will be the accountable officer onsite, providing an efficient, coordinated, customer-focused service that meets local needs and delivers high standards.
Day-to-Day Responsibilities:
- Serve as the first point of contact in a friendly and professional manner for customers, contractors, and visitors across the site.
- Welcome new customers and introduce them to the services and facilities of the scheme.
- Manage logistics for new customer move-ins, including parking provision and use of lifts.
- Develop and maintain local relationships with customers, internal teams, contractors, key local stakeholders, and other stakeholders relating to local issues.
- Lead the management of the local environment, working with customers, contractors, and stakeholders to ensure that the environment meets service standards and customer expectations.
- Report communal repairs, follow up, and monitor until completion.
- Conduct daily walkabouts of all external areas and internal blocks across the Hertfordshire sites, ensuring that health and safety issues are reported and resolved promptly.
- Liaise with local cleaning and gardening teams on-site to ensure that any issues are addressed and resolved.
- Provide assistance to customers with parking issues and liaise with the parking contractor.
- Perform weekly and/or monthly non-technical checks as required for blocks.
- Undertake practical tasks such as placing rubbish in the correct bins, minor litter picking, stickering obstructions in communal areas, putting up communal posters, and upkeep of notice boards.
- Download CCTV images as required and secure access to communal cupboards and roof spaces.
Required Skills & Qualifications:
- Strong background within an Estate management officer / concierge role within a housing / local authority environment
- Well-developed communication skills both written and verbal, with the ability to explain information to a variety of audiences.
- Ability to build and sustain working relationships with colleagues and key stakeholders.
- Collaborative approach to partnership working.
- Good IT skills and a working knowledge of health and safety in the built environment.
- Good planning, organizing, and prioritization skills.
- Basic DBS check required
If you are interested in the role, please submit your application with a fully updated CV
