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Location: Hertfordshire (with hybrid working options)
Salary: Up to 75,000 per annum + benefits
Sector: Social Housing
About the Role
We are seeking an experienced and dynamic Partnership Manager to lead the delivery and performance of key housing services across repairs, voids, disrepair, and planned maintenance within the social housing sector. You will play a pivotal role in managing and enhancing partnerships with contractors and stakeholders, ensuring the highest standards of service delivery for residents across Hertfordshire.
This is a high-impact role, offering the opportunity to drive change, improve resident satisfaction, and ensure contractual and compliance obligations are met and exceeded.
Key Responsibilities
Contract Management: Oversee day-to-day operations and strategic performance of contracts relating to responsive repairs, void property refurbishment, disrepair cases, and planned works.
Partnership Oversight: Act as the key liaison between the housing provider and external contractors, fostering strong and productive relationships to ensure delivery of high-quality services.
Performance Monitoring: Monitor KPIs, SLAs, and financial performance across all workstreams, identifying risks and implementing corrective actions where required.
Resident Focus: Ensure residents receive a high standard of service and communication, taking ownership of issues and driving continuous service improvements.
Compliance & Governance: Ensure all works comply with relevant statutory requirements, health and safety legislation, and internal policies.
Budget Control: Manage budgets effectively, ensuring value for money and cost control across service lines.
Disrepair Case Management: Support the resolution of disrepair claims in collaboration with legal and operational teams, maintaining a proactive and preventative approach.
Strategic Input: Contribute to the development of long-term asset and maintenance strategies in collaboration with senior leadership.
Person Specification
Essential:
Proven experience managing partnerships and contracts within the social housing sector, particularly focused on repairs, voids, disrepair, and planned works.
Strong understanding of housing legislation, contract law, and compliance requirements.
Demonstrable ability to manage high-value contracts and contractor relationships effectively.
Full UK driving licence and willingness to travel across Hertfordshire as required.
Application Process
If you're ready to take on a leadership role with real impact in the social housing sector, we'd love to hear from you. Please apply with your CV and a cover letter detailing your relevant experience.
