Customer Care Manager

Are you an experienced Customer Care Manager or Senior Coordinator ready to step into a leadership role? A respected and established residential developer known for delivering high-quality, affordable new build homes in Hertfordshire is hiring a Customer Care Manager to join their growing team.

Location: Hertfordshire
Position: Customer Care Manager
Industry: Housebuilding / Construction / Property Development

Job Overview:
As a Customer Care Manager, you will support homeowners' post-completion, leading a small team to manage customer queries, coordinate defect resolution, and maintain the highest standards of service. You'll work closely with site teams and subcontractors to ensure smooth and timely aftercare delivery.

Key Responsibilities:

• Manage and lead the customer care coordination team
• Oversee the customer journey from handover to defect resolution
• Handle escalated issues and ensure timely resolutions
• Schedule and monitor works with engineers and subcontractors
• Maintain accurate records using the CRM system
• Ensure compliance with NHBC standards and internal processes
• Report on customer care performance and identify service improvements

Candidate Requirements:

• Experience in customer care within housebuilding or construction
• Strong understanding of NHBC guidelines and the new build process
• Excellent communication and leadership skills
• Organised, proactive, and customer-focused
• Ability to manage a team and build strong relationships with subcontractors

Benefits Package:

• Competitive salary
• Company pension
• Private medical insurance
• Career development and internal progression opportunities

Apply Now:
Ready to take the next step in your Customer Care career?
Contact Max Davies on (phone number removed) or apply via the link