Back to search
We're recruiting an experienced and proactive Housing Officer to deliver effective tenancy and income management services. This role plays a vital part in supporting residents, ensuring rent is collected, and taking appropriate action where arrears or tenancy breaches arise, while maintaining a strong focus on customer service and community wellbeing.
The Role
路Manage a patch of tenancies, acting as the first point of contact for residents on tenancy and rent-related matters.
路Monitor rent accounts, identify arrears early, and work with residents to agree realistic and sustainable repayment plans.
路Take appropriate enforcement action where necessary, including preparing cases for possession proceedings and attending court hearings.
路Investigate tenancy breaches such as unauthorised occupation or anti-social behaviour, taking proportionate action in line with policy and legislation.
路Support residents to sustain their tenancies by signposting to welfare, benefits, or debt advice services where appropriate.
路Carry out tenancy visits, property inspections, and ensure compliance with health and safety standards.
路Maintain accurate case records, reports, and correspondence, ensuring compliance with policies and statutory requirements.
路Work collaboratively with colleagues across housing, repairs, and support services, as well as external partners.
Key Requirements
路Knowledge and experience of rent collection and arrears recovery within a housing association or local authority.
路Confident handling income cases through to possession stage, including preparing legal paperwork and attending hearings.
路Strong communication and negotiation skills, with the ability to build rapport and gain residents' cooperation in challenging situations.
路Good knowledge of tenancy law and housing legislation relevant to arrears and tenancy enforcement.
路Organised and resilient, able to manage a varied caseload under pressure.
路A positive, customer-focused approach and commitment to supporting residents to sustain their tenancies.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed)
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
