Head of Support Services

Role:               Head of Support Services

Based:            Waltham Cross with travel to other sites

Rate:               £40,000 - £50,000 pa depending on experience

Start Date:      ASAP

Duration:        Permanent or temp to perm

Hours:            37.5 hours Monday to Friday 9am – 5.30pm on site every day

 Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of  high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements

Synopsis of duties:

• Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS.
• Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner.
• Identify emerging needs and opportunities to enhance service delivery and expand support offerings.
• Contribute to the organisational strategy.
• Act as a Designated Safeguarding Lead (or Deputy DSL) where required.
• Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors.
• Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development.
• Hold monthly team meetings and quarterly reflective practice sessions
• Build and maintain strong relationships with external partners and represent the organisation at partnership meetings.
• Oversee data collection, impact measurement, and service evaluation 
• Seek feedback from clients and review data/information to determine how we can improve our services 
• Ensure all services are delivered in line with relevant legal and contractual requirements
• Provide reports for SMT highlight progress as well as any potential risks. 
• Support funding bids to enable our services to develop. 
• Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager. 
• Demonstrate total professionalism, propriety, and value diversity. 
• Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues. 
• Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals. 
• Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work
• Act in a manner which preserves the confidentiality of all stakeholders. 
• Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. 
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.

Essential Requirements:

• A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services.
• Ability to build partnerships and work collaboratively across sectors.
• Experience developing and delivering trauma informed services.
• Experience of managing refuge or supported accommodation services.
• Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy).
• DBS on update service or dated within the last 12 months
• Car driver

Supporting Futures Consulting acts as both an employer and an agency