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Role:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Head of Support Services
Based:Â Â Â Â Â Â Waltham Cross with travel to other sites
Rate:             £40,000 - £50,000 pa depending on experience
Start Date:Â Â Â ASAP
Duration:Â Â Â Â Permanent or temp to perm
Hours:           37.5 hours Monday to Friday 9am – 5.30pm on site every day
 Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of  high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements
Synopsis of duties:
- Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS.
- Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner.
- Identify emerging needs and opportunities to enhance service delivery and expand support offerings.
- Contribute to the organisational strategy.
- Act as a Designated Safeguarding Lead (or Deputy DSL) where required.
- Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors.
- Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development.
- Hold monthly team meetings and quarterly reflective practice sessions
- Build and maintain strong relationships with external partners and represent the organisation at partnership meetings.
- Oversee data collection, impact measurement, and service evaluationÂ
- Seek feedback from clients and review data/information to determine how we can improve our servicesÂ
- Ensure all services are delivered in line with relevant legal and contractual requirements
- Provide reports for SMT highlight progress as well as any potential risks.Â
- Support funding bids to enable our services to develop.Â
- Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager.Â
- Demonstrate total professionalism, propriety, and value diversity.Â
- Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues.Â
- Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals.Â
- Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work
- Act in a manner which preserves the confidentiality of all stakeholders.Â
- Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.Â
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Essential Requirements:
- A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services.
- Ability to build partnerships and work collaboratively across sectors.
- Experience developing and delivering trauma informed services.
- Experience of managing refuge or supported accommodation services.
- Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy).
- DBS on update service or dated within the last 12 months
- Car driver
Supporting Futures Consulting acts as both an employer and an agency
