Customer Service Representative

You'll be joining a well-established and growing residential property brand that prides itself on delivering high-quality homes and exceptional service across the UK rental market. Known for its stylish, resident-focused developments, the company is committed to creating places people are proud to live in-and equally proud to work for.

You are friendly, well-presented, and bring a warm and professional attitude to every interaction. You have a fantastic telephone manner, strong communication skills, and excellent email writing ability. You take pride in helping people, staying organised, and working with precision.

• Welcoming visitors and applicants at our front desk and handling walk-in enquiries.

• Managing inboxes (Wembley & repairs), handling calls, and responding to tenant queries.

• Scheduling viewings and maintenance access, and managing the Wembley diary.

• Performing pre-calls for prospective applicants and supporting leasing processes in Hubspot.

• Organising building events and preparing move-in packs and inductions for new residents.

• Ensuring building systems like Help the Move, Parcel Safe, and Just-in are up to date.

• Booking and liaising with contractors, issuing access passes, and updating records.

• Monitoring office stock and welfare supplies, placing orders as needed.

• Carrying out building walks and inspections to uphold high standards.

• Friendly and confident personality with a can-do attitude.

• Exceptional customer service skills - especially important for meeting mystery shopper criteria.

• Proficient in email and telephone communications.

• Highly organised, detail-oriented, and tech-savvy (Hubspot experience is a bonus).

• Ability to multitask and manage a busy front-of-house role efficiently.

If you enjoy variety, have a passion for service, and are ready to be the heartbeat of our building, we'd love to hear from you!

Apply now and make a difference where first impressions truly count.