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The sales recruitment network, are recruiting for a product specialist, this role does require travel. Product specialist experience is required.
Product Expertise
- Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.
Training & Development
- Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with theirproducts.
- Provide a fully documented training programme, incorporating video footage as a key support asset.
Technical Support (Internal)
Provide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.
Technical Support (Customer-Facing)
- Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.
Building a Self-Sufficient Engineering Team
- Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.
- Key principles:
- Knowledge Sharing & Documentation
- Delegation & Empowerment
- Training & Development
- Process Optimisation
- Technology & Automation
- Succession Planning
Cultural Shift towards a self-sustaining team.
Communication & Engagement
- Build strong relationships with the engineering team, sales team, and other departments, ensuring open communication and collaboration.
- Work under the philosophy of an internal customer approach, ensuring seamless cooperation across teams.
Continuous Improvement
- Gather feedback from engineers, sales, and other departments to refine training and support materials, enhance product support, and contribute to product development discussions.
Documentation
- Create and maintain user guides, technical documentation, and training materials to support ongoing learning and development.
Bank of England compliance
- Ensure that all Bank of England Framework testing is planned and completed on time so that all customers Adaptations remain compliant
