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Location: North West London
Hours: 37.5 per week
Start Date: ASAP
Duration: Temp to Perm
Salary: 32,000 per annum
About the Role
We're now looking for a talented Customer Support and Product Testing Specialist to join our team during an exciting phase of new product launches.
You'll work closely with our technical, product development, and marketing teams. Because you'll be both supporting customers and testing the products yourself, you'll play a key role in improving our user experience and ensuring that every device we release meets our quality standards.
Key Responsibilities
Develop and maintain detailed knowledge of the full product range
Respond to customer inquiries by phone and email in a timely and professional manner
Collaborate with the development team to test new software and hardware updates before release
Contribute to the troubleshooting, maintenance, and improvement of existing products
Document and report issues clearly using internal tracking systems
About You
Strong understanding of how broadcast television and digital receivers work in the UK
Ability to read and interpret electronic schematics or circuit diagrams
Excellent written and verbal communication skills; fluent in English
Experience using issue or bug tracking tools (e.g. JIRA) is advantageous
If this is of interest to you, please forward your updated CV to (url removed)
