Customer Service Advisor

ROSE & YOUNG RECRUITMENT LTD

Posted 19 days ago, valid for 16 days

West Bromwich, West Midlands B71 1ET, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The job position is for a Customer Service Advisor located in West Bromwich with a salary of £24,500.
The advisor will serve as the first point of contact for customers, aiming to resolve queries and ensure satisfaction with the company's services or products.
Responsibilities include maintaining a CRM, tracking deliveries, and liaising with site managers and the transport team.
The role requires answering a high volume of emails and phone calls while providing proactive customer service.
Candidates should have prior experience in a customer service role, although the specific number of years required is not mentioned.

Customer Service Advisor

West Bromwich

£24,500

*This location is near a tram line.

Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.

To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner.

Escalating problems to the technical team or other members of the product team or Senior Customer Service Advisor/CDM
Maintaining a CRM
Tracking outstanding deliveries and liaising with site managers/transport team.
Answering a high volume of both internal / external emails and telephone calls
Provide a proactive approach to customer service, using the in-house management system
Processing customer orders & raising additional items required to resolve aftercare issues.
Any other related duties.

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