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2nd Line Support Engineer
West Bromwich (3 days a week in the office) - commutable from Birmingham, Dudley, Wolverhampton, Walsall, Oldbury, or any surrounding areas
Up to £35,000 per annum
A growing MSP in West Bromwich are looking for a 2nd Line Support Engineer to join the team. This business support other businesses with building cloud-based and on-premise applications for various industries. They have been going for more than 20 years.
Key Responsibilities:
- Provide 2nd line support for IT infrastructure issues, including troubleshooting and resolving hardware, software, and network problems.
- Implement and manage system upgrades, patches, and configurations.
- Document technical procedures, configurations, and solutions for future reference.
- Collaborate with cross-functional teams to ensure IT infrastructure aligns with business goals and objectives.
- Provide excellent customer service and support to internal stakeholders.
Key Requirements:
- Proven experience in an IT infrastructure role, with a focus on 2nd line support.
- Strong understanding of Active Directory and it's components.
- Experience with WIndows Server (2016 or later)
- Experience with Exchange Server
- Strong understanding of vSphere systems.
- Understanding with how VPN's work, both client VPN's and site-to-site VPN's.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Understanding of cloud platforms (e.g., AWS, Azure) is a plus.
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
How to Apply:
If you are a motivated 2nd Line Support Engineer looking to make an impact in a dynamic and forward-thinking company, we want to hear from you!
Please click "APPLY" now to be considered!
2nd Line Support Engineer
West Bromwich - commutable from Birmingham, Dudley, Wolverhampton, Walsall, Oldbury, or Stafford
Up to £35,000 per annum
