Sales Office Manager

Salary: circa £40,000 + bonus (pro rata if hours adjusted)
Location: West Bromwich
Hours: Monday to Friday, 08:30–17:00
Some flexibility available, for example a 09:30 start to accommodate school drop-off

We are an established UK business that manufactures its own products and supplies to the trade and B2B customers nationwide. As the business continues to grow, we are looking to appoint an experienced Sales Office Manager to strengthen leadership within the sales office.

This is a hands-on, player-manager role, ideal for someone who has worked in a trade-led or B2B supply environment and understands how SMEs operate.

In the first six months, the focus will be on bringing stability, structure and consistency into the sales office. Beyond this, the role will evolve to include greater commercial responsibility, including managing selected key customer relationships and helping to drive the business forward.

Key responsibilities include:

• Managing and supporting a small sales and customer service team

• Leading from the front and remaining involved in day-to-day activity

• Improving standards, processes and ways of working

• Taking ownership of key customer relationships alongside team management

• Acting as a senior escalation point for customers

• Working closely with operational and support teams across the business

You are likely to have experience within a trade, wholesale or B2B supply business, possibly within manufacturing or distribution, and will be comfortable combining people management with customer responsibility.

You’ll be self-driven, practical and confident managing people in a fast-moving commercial environment.

• Salary around £40,000, depending on experience

• Bonus structure in place

• Working hours 08:30–17:00, with some flexibility available

• Long-term opportunity within a stable, growing business

INDL