We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: £26,000Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users, system resets, troubleshooting issues- Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills and ability to engage with all different customers - Prioritisation skills are essential Please apply as directed!
Back to searchTrainee Service Desk Analyst
Clearwater People Solutions Ltd
Posted a day ago, valid for 3 days
West Malling, Kent ME194AU, England
Full Time
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Sonic Summary
- We are assisting an organization in Kent with the recruitment of a Trainee Service Desk Analyst.
- The position offers a salary of £26,000 and requires candidates to have strong customer service experience.
- The role involves answering customer calls, logging tickets, and providing 1st line technical support.
- Candidates should be self-motivated, possess clear communication skills, and have the ability to prioritize tasks.
- Working hours include shift rotas of either 8-4 or 10-6, with a hybrid model of 3 days on-site and 2 days from home.
