Mortgage Administrator

TN Recruits

Posted a month ago, valid for 20 days

West Malling, Kent ME19 6RJ

Full Time

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Mortgage Servicing AssistantServicing | West Malling, Kent (Hybrid) | Competitive SalaryAn exciting opportunity has arisen for an organised and customer-focused individual to join a busy Servicing team within a long-established Buy-to-Let lender. With over 25 years of experience in the UK mortgage market, the business is known for its strong brand, commitment to customer service, and focus on continuous improvement.This role offers the chance to build a career in the ever-growing mortgage industry. While some mortgage or servicing experience is desirable, it’s not essential – full training will be provided. What matters most is a proactive approach, great communication skills, and the motivation to deliver excellent results.You’ll play a key role in managing mortgage accounts and ensuring a smooth experience for borrowers. From handling enquiries and issuing statements to liaising with other teams, your work will help keep operations running efficiently and customers satisfied.Key Responsibilities:

Answer inbound and make outbound calls
Deal with borrower enquiries via email
Issue redemption statements and chase outstanding documentation
Contact borrowers in arrears and take payments over the phone
Keep CRM systems and mortgage account records accurate and up to date
Collaborate with colleagues to meet deadlines and service level agreements
Build strong relationships with internal teams
Escalate complex cases to management as needed

What We’re Looking For:

Excellent customer service and communication skills
Strong organisational abilities with a sharp eye for detail
Confident and professional phone manner
Ability to work within set procedures and guidelines
Positive, team-oriented mindset with the flexibility to adapt to change

Why Join?

Hybrid working – 1 day from home after probation
Comprehensive training and support
Friendly, collaborative work environment
Opportunities for career development in the mortgage and property finance sector
A company culture built on teamwork, improvement, and customer focus

Interviews are taking place now – apply today to start your journey with a respected and forward-thinking mortgage provider.In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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