Support Administrator

Support Administrator (for the sales and service Dept)

Our client is seeking a Support Administrator to join their support Team. 

The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling, and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries.

Support Adminstrator responsibilities for Service and sales

Key Responsibilities: Service Adminstrator:

Act as the first point of contact for incoming service calls and customer queries, providing professional and helpful responses.

Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly.

Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability.

Communicate job details to technicians and ensure they are equipped with the correct information and resources.

Monitor technician job progress and update customers where necessary on service status or delays.

Record and maintain accurate service records, appointments, and call logs in the company’s CRM/system.

Sales Administrator 

• Prepare quotations based on customer requirements, pricing guidelines, and technician input.
• Send quotes to customers in a timely and professional manner.
• Track and follow up on outstanding quotations, engaging with customers to progress enquiries and convert opportunities into sales.
• Maintain a quotation log and report regularly on open opportunities and conversion rates.
• Liaise with the sales and operational teams to ensure a seamless customer journey from enquiry to service delivery.

Key Requirements:

• Previous experience in a service coordination, scheduling, or administrative support role
• Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.
• Confident and professional telephone manner with excellent customer service skills.
• Good communication skills, both written and verbal.
• High attention to detail and accuracy when preparing documentation and quotations.
• Proficient in Microsoft Office applications (particularly Outlook, Word, and Excel).
• Experience using a CRM or service management software (preferred but not essential).
• Team-oriented with a positive, can-do attitude.