Sales Administrator - FTC

Salary: Competitive

Location: Westerham - TN16

This is a Temporary, Part Time vacancy that will close in 21 days at 23:59 BST.

The vacancy

We have an exciting opportunity to join our Customer Service Team as a Sales Administrator on a part-time basis for a fixed term contract.

This role is central to supporting our strategic objectives, ensuring our customers receive outstanding service while providing vital administrative support to the external Sales Team. Our team is not just reactive – we actively promote products and find ways to add value for our customers.

What You’ll Be Doing

Managing customer enquiries and orders with efficiency and professionalism.
Handling both telephone and email enquiries, providing excellent service at every touchpoint.
Processing purchase orders via email, EDI, and customer-specific portals.
Following procedures to resolve customer issues and ensure customer satisfaction.
Supporting the external Sales Team with administrative and customer-focused tasks.
Maintaining accurate records and customer databases.
Promoting company products and services while maintaining a professional, customer-first approach.

What We’re Looking For

Experience:

Previous experience in B2B sales support, customer service, or telemarketing.
Strong track record of working collaboratively as part of a team.
Proficient in MS Office (Word, Excel, PowerPoint) and comfortable with customer databases.
Flexible, adaptable, and able to manage multiple priorities.

Skills:

Excellent written and verbal communication.
Professional, friendly, and confident telephone manner.
Strong organisational and administrative skills.
Ability to work to deadlines and resolve issues effectively.

Attitude & Behaviours:

Proactive and results-driven with a passion for customer service.
Persuasive and assertive, able to overcome objections positively.
Energetic, engaging, and innovative.
Highly organised with exceptional attention to detail.

What Your Colleagues Say About You

A solutions-focused, ideas-driven person.
An engaging communicator, confident at all levels.
Methodical, organised, and detail-oriented.
A clear and effective communicator, both verbally and in writing.

Our Values

Cultivates Innovation – Always remain curious.
Active Learner – Take every opportunity to grow your capability.
Collaborates – Share knowledge and skills across the team.
Plans and Aligns – Stay purposeful and focused.

Why Join Us?

We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.

The Benefits

33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time
Annual Incentive Plan Bonus
Employee Assistance Programme
Life Assurance & Pension Plan
Health & Wellbeing Programme (including health cash plan)
High Street Reward Scheme & Refer a Friend Programme
Free Parking & Eye Care support
Flexible working model
Employee Recognition Programme

Our Hiring Process

Initial discussion with our Resourcing Team.
On-site interview process (1–2 stages depending on role).
Successful candidates will be notified, and start dates confirmed.

If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.

Please note – we are unable to offer sponsorship on this role.

Ready to bring your skills, energy, and customer focus to our team? Apply today and start your Fortunes Brand journey.

Who we are

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.