Back to search
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.
Client Details
Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients.
Description
- Manage and maintain relationships with key clients to ensure satisfaction and retention.
- Act as the main point of contact for client queries and support requests.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Monitor client accounts to identify opportunities for upselling or cross-selling.
- Prepare and present detailed reports on account activity and performance metrics.
- Resolve client issues promptly and effectively to maintain trust and satisfaction.
- Collaborate with sales and marketing teams to align strategies with client objectives.
- Ensure compliance with company policies and industry regulations.
- Maintain compliance with financial regulations, and review internal controls
- Recommend system and process improvements
- Adhoc project work relating to operational efficiencies / enhancements
- Respond daily to internal and external communication via email or phone
- Support wider finance tasks as required, and uphold Consumer Duty standards
- The role requires analytical and communication skills to bridge the gap between finance and non-finance teams.
Profile
- Have strong interpersonal and communication skills both written and verbally
- Have proven experience in a similar role
- Be versatile and flexible to adapt to new tasks
- Be a proven multi-tasker, with problem solving and analytical skills
- Have excellent attention and knowledge would be beneficial:
- Knowledge of the Collections & Recoveries Industry
- Understanding of Data Protection legislation and requirements of standard ISO27001
Job Offer
- Permanent position located in Weybridge.
- Comprehensive benefits package to support your well-being.
- Opportunity to work within the innovative Technology & Telecoms sector.
- Collaborative work environment with a focus on professional growth.
