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The Temporary Customer Service Manager will oversee daily operations within the customer service department, ensuring high-quality service delivery and team efficiency. This temporary role is suited for someone with strong organisational skills and a focus on maintaining excellent customer satisfaction within the business services industry.
Client Details
This role is with a small-sized organisation operating within the business services sector. The company is known for its professional environment and commitment to providing exceptional support to both clients and team members.
Description
- Manage the daily activities of the customer service team to meet performance targets.
- Oversee and resolve escalated customer queries in a timely manner.
- Monitor and report on team performance to ensure consistent service quality.
- Develop and implement customer service policies and procedures.
- Provide training and support to team members to enhance their skills.
- Collaborate with other departments to improve customer experience.
- Ensure compliance with company standards and regulations.
- Maintain accurate records of customer interactions and feedback.
Profile
A successful Temporary Customer Service Manager should have:
- Previous experience in a customer service management role, preferably in business services.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer relationship management (CRM) software.
- Excellent communication and interpersonal skills.
- A proven ability to lead and motivate a team effectively.
- Strong organisational skills with attention to detail.
Job Offer
- An hourly rate of 20.70 to 25.30, depending on experience.
- Flexible working hours as part of a temporary contract.
- A professional and supportive work environment.
- Opportunities to gain valuable experience within the business services industry.
If you are ready to take on this exciting opportunity as a Temporary Customer Service Manager, we encourage you to apply today.
