Senior Operations Assistant

Reference no: HT15802

Our client, an established engineering-based company with a strong global presence, selling high-quality products worldwide, is looking for a proactive and detail-oriented Senior Operations Assistant to join their team. This is an exciting opportunity for someone with a strong background in sales operations and logistics, looking to develop into a future managerial position. Please note this is a fully office based position.

Senior Operations Assistant - Benefits

• Flexible working hours (site opens from 7.30 am) and convenient location with on-site parking
• 20 days holiday allowance (increasing with years of service)
• Lunch and fuel allowances available (up to £100 per month - dependent on distance/mileage, etc.) 
• 4% pension contribution, health and dental insurance, and annual profits share scheme (up to 40% annual salary - dependent on annual profit levels)
• Opportunity to work in a global business environment. Supportive team and training provided, with a clear path for progression into a managerial role

Senior Operations Assistant - About The Role

Key Responsibilities:

• Prepare and manage sales forecasts and estimates based on sales/marketing data
• Enter sales orders and monitor order fulfilment from HQ (overseas) and local warehouse
• Oversee onboarding of new customers and maintain accurate records
• Handle sales returns and RMA (Return Material Authorisation) processes
• Support logistics-related tasks, including shipment monitoring and delivery coordination
• Act as a key point of contact for customer inquiries. Liaise with other global branch offices and the internal sales team
• Generate monthly reports using the company’s internal system (Skynet)
• Assist with internal control processes
• Report on backorder status, long-sitting stock, and non-EU sales data for accounting
• Coordinate quarterly scrap requests and approvals with HQ
• Track shipments and arrange final delivery logistics
• Communicate shipping updates and pre-alert customers
• Work with HQ logistics to resolve issues
• Process returns for quality issues or incorrect shipments
• Liaise with HQ Quality and teams for return approvals and updates
• Process and monitor purchase orders to and from other company branches
• Arrange internal deliveries as required
• Oversee operations staff during the Part Leader’s absence. Provide support to the Operations Manager as needed

The successful Senior Operations Assistant will have:

• Proven experience in sales operations, logistics, supply chain management or similar role
• Strong organisational and multitasking abilities
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office, especially Excel, and experience with ERP systems and internal reporting tools
• Previous experience in an engineering or manufacturing environment
• Permanent right to work in the UK required
• Korean speaker would be beneficial but not essential

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a consultant within 5 working days, please assume that you have not been successful.

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