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Reporting to the Restaurant Manager, as Restaurant Food and Beverage Supervisor, you will assist in ensuring the smooth running of the restaurant, maintaining high service standards and maximising sales by leading and motivating the restaurant team.
Main Responsibilities:
Ensure service staff provide guests with prompt, professional, efficient service
Ensure immaculate personal presentation of all service staff, adhering to company dress code
Ensuring cash handling procedures are adhered to and guest billing is correct
Maintain full and comprehensive knowledge of the menu, specials etc., able to advise guests and service staff on all dishes offered
Strive to continuously improve customer service
Achieve targets and objectives set
Ensure the restaurant is set up for service, monitoring, supporting and assisting waiting staff
Ensure the restaurant runs smoothly, maintaining high standards of provision and service
Deal efficiently and effectively with guest complaints and operational issues
Monitor and maintain stock levels to operational requirements
Provide inspiring and motivational leadership
Monitor staff sickness, absence and time-keeping ensuring adherence to company rules and procedures
Ensure all staff comply with the statutory and company Health Safety & policies and procedures
Assist in the Induction of new employees
To assist with training of new and existing staff
Skills and Specifications:
2 + years restaurant experience in 4/5 star/luxury hotel restaurants
Experience of working with multi-cultural teams
Excellent customer relationship management skills
Strong organisation & administrative skills
IT skills MS Office, Opera would be a bonus
Strong communicator
Team Player
Enthusiastic and energetic
Passionate about customer service
Immaculate personal presentation
To live no further than a 30-mile radius from the hotel and be a driver or live within walking distance from the hotel
EDUCATION & QUALIFICATIONS:
5 GCSE grade A-C including maths and English or equivalent
Professional restaurant management qualification (HNC/HND)
Other relevant professional qualification (food & beverage related)
Food hygiene and appropriate HS&E & First Aid accreditation/certification
BENEFITS:
Competitive Salary
28 days annual leave
Pension scheme
Free meals on duty
Free parking
Friends and family rates.
