Customer Service Administrator

Job Title: Customer Service Administrator
Location: Leicester, Whetstone, LE8
Type: Permanent
Industry: Administration
Salary: 27kpa plus excellent company benefits

Workchain is currently seeking a Customer Service Administrator for our client in Leicester, LE8 on a permanent basis.

You will be the primary point of contact for the business clients, building strong relationships, providing exceptional support and ensuring excellent levels of customer service.

Key Responsibilities:

• Processing customer orders
• Respond to customer and client emails and queries proving excellent levels if customer service
• To be responsible for managing customer account issues
• Build and nurture long term client relationships, driving satisfaction and retention
• Respond promptly and professionally to emails and phone inquiries ensuring clear communication
• Efficiently manage multiple email inboxes to maintain timely responses
• Work closely with internal teams to ensure smooth order processing and fulfilment
• Handle and resolve order related issues while keeping clients informed

Key Experience:

Ideally candidates will have an experience of working within a customer service and administration support role.

• Strong written and verbal communication skills, coupled with excellent problem solving capabilities
• Organized with strong time management skills, ensuring accuracy and efficiency in all tasks
• Capable of working independently while managing multiple responsibilities
• Proficient in Microsoft Word, Excel and PowerPoint to enhance productivity

Hours of work are Monday to Friday 8.00am to 4.30pm.

The starting salary is up to 27kpa, with excellent company benefits.

Please apply online and complete the application form to be considered for this position.