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- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
- Organising and carrying out regular planned reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
- Engaging customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’ to enable successful move on.
- Supporting customers to be financially independent through budgeting plans and maximizing income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empowering customers to move towards self-management of their medication by following the medication procedure.
- Leading on support initiatives including Group Work.
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
- Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform.
- An understanding of the barriers faced by the vulnerable and diverse customer groups and individuals with complex needs.
- Experience of delivering structured support and risk management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents
- Demonstrate inactive and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
