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Job Title: Customer Service Coordinator
Location: Whitstable, Kent
Contract: Permanent
Hours: Monday–Thursday 08:00–16:30, Friday 08:00–13:30
Salary: Competitive, dependent on experience
Our client is seeking a proactive and professional Customer Service Coordinator to join their Whitstable-based team. This is a dynamic role focused on delivering exceptional customer service and supporting the full order lifecycle from quotation to delivery.
Key Responsibilities:
- Process customer orders and quotations within set KPIs.
- Build strong relationships with internal and external customers.
- Prepare quotations using internal systems and ensure export compliance.
- Liaise with commercial, product, and procurement teams to confirm pricing and lead times.
- Follow up on quotes, negotiate where needed, and progress orders to shipment.
- Handle customer enquiries and complaints professionally.
- Support external sales and business development teams.
- Identify new sales opportunities and assist with cross-selling and up-selling.
- Maintain coverage of phones, emails, and reception during office hours.
- Participate in team reviews and contribute to service improvements.
Person Specification:
- Experience in customer service, order processing, and quotations.
- Strong communication and relationship-building skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
This is a fantastic opportunity to join a forward-thinking organisation committed to delivering high standards of service and innovation.
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