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Are you an organised and proactive professional with a passion for people and precision. You thrive in a fast-paced care environment and know how to keep things running smoothly. Experience using Nourish Care is essential for this role.
If you enjoy turning challenges into solutions and supporting a dedicated care team to deliver outstanding service, this opportunity is for you.
Your responsibilities include:
Rota Management
- Take full ownership of weekly and monthly rotas, ensuring continuity and consistency for clients and care professionals.
- Deploy new care professionals to clients within two weeks of hire.
- Communicate all rota updates by Thursday of the prior week.
- Manage guaranteed hours effectively to avoid unnecessary top-ups and reduce agency use.
- Coordinate annual leave to maintain service stability while supporting staff wellbeing.
Recruitment and Engagement
- Maintain close contact with care professionals through regular calls and meetings.
- Work closely with the recruitment team to attract new talent and support branch growth.
- Schedule and track refresher training to ensure compliance with CQC and contractual requirements.
Reporting and Compliance
- Escalate any care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM and Nourish Care systems to ensure all visit times, durations, and notes are accurate.
- Accurately code cancellations and maintain digital records for invoicing and audit purposes.
- Report absences promptly and provide thorough handovers to the Out of Hours team.
- Ensure accurate shift reconciliation to support payroll processing.
What you bring:
- Proven experience using Nourish Care.
- Strong organisational and communication skills.
- A calm, solutions-focused approach, even under pressure.
- A genuine commitment to supporting quality care delivery and team success.
Why this role matters:
This position plays a vital role in ensuring clients receive consistent, high-quality care. You will be part of a professional and values-led team that recognises your expertise and gives you the space to make a real impact.
