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Are you amazing at customer service? Are you looking for a rewarding and challenging role in service support? Do you have excellent organisational and communication skills? Do you want to work with a leading provider of innovative and customised solutions?
If you answered yes to these questions, then we have an exciting opportunity for you. We are looking for an Customer Service Administratorto join our team in Liverpool.
As a Customer Service Advisor, you will be responsible for:
- Managing and distributing work, ensuring timely and quality delivery of service to our customers.
- Recording, costing, invoicing, and closing off jobs.
- Acting as the key account controller and primary liaison for two of our major client accounts.
- Responding to customer/supplier queries and addressing any objections or questions.
- Reviewing and maintaining their commendations folder and informing when jobs are complete and ready for invoicing.
To be successful in this role, you will need:
- Experience in delivering a service provision on a site where stronpermit-to-work systems are in place.
- Excellent written, verbal, and presentation skills.
- Ability to advise, negotiate, and influence at all levels.
- Ability to implement best practices and continuously review to improve service.
- Commitment to ensure that all service promises are delivered to agreed standards and value for money.
- Ability to build effective working relations with staff members and external clients.
- High level of self-motivation, organisational ability, and drive to meet deadlines.
- Ability to prioritise work tasks for yourself and the team.
The work pattern for this role is Monday to Friday, 08:30 to 16:30.
