Back to search
Senior IT Support Engineer
Merseyside | Hybrid (4 days on-site, 1 remote)
Are you an experienced Second Line Support Engineer seeking to deepen your technical expertise and gain exposure to infrastructure, cloud technologies, and project delivery?
We're hiring a proactive, technically skilled engineer to join our internal IT team, supporting a dynamic enterprise environment with a diverse tech stack. This role offers exposure to both BAU support and the opportunity to contribute to the implementation of IT infrastructure projects.
Key Responsibilities
- Act as an escalation point for complex 1st/2nd line incidents and service requests via the internal ticketing system
- Diagnose and resolve advanced issues across Windows-based endpoints, mobile devices (iPads/iPhones), and peripherals.
- Troubleshoot network issues, including DNS, DHCP, routing, and switching-both on-prem and cloud-hosted environments.
- Support and manage Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, Intune).
- Perform root cause analysis and document resolution processes for recurring technical issues.
- Assist with the deployment and support of infrastructure projects (e.g., network upgrades, server migrations, endpoint rollouts).
- Ensure timely, clear, and technically sound communication with stakeholders throughout incident and problem lifecycles.
Technical Skills & Experience Required
- Proven Second Line Support experience in a fast-paced internal IT or MSP environment.
- Strong knowledge of Microsoft ecosystems: Windows Server 2016-2022, Exchange, Active Directory, and Group Policy.
- Understanding of DNS and DHCP, and Anti-Virus Principles
- Experience supporting hardware troubleshooting for laptops, desktops, and mobile devices.
Why Join Us?
This role is ideal for a technically curious support engineer ready to step beyond the service desk and engage with infrastructure, cloud, and project work. You'll gain hands-on experience with enterprise-grade tools while being part of a collaborative and forward-thinking IT team.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
