Customer Service Advisor

The Customer Service Advisor role in the retail industry involves supporting customers with their inquiries and ensuring a positive experience. This temporary position, based in Wigan, requires a proactive individual who excels in communication and problem-solving

Client Details

This is a small-sized retail company known for its commitment to delivering quality products and exceptional customer service. The organisation prides itself on its efficient operations and focus on customer satisfaction.

Description

• Respond promptly to customer inquiries via phone, email, or live chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and exchanges in a timely manner.
• Update customer records and maintain accurate data in the system.
• Collaborate with internal teams to address customer issues effectively.
• Identify opportunities to improve customer satisfaction and suggest solutions.
• Follow company guidelines and procedures to ensure consistent service delivery.

Profile

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• A customer-focused mindset with a problem-solving attitude.
• Proficiency in using common computer applications and systems.
• Ability to multitask and prioritise tasks effectively.
• Experience in the retail industry or similar customer-facing roles.
• A keen eye for detail and accuracy in handling customer data.
• Flexibility to adapt to a fast-paced environment.

Job Offer

• Weekly pay.
• Temporary opportunity in a supportive and professional environment.
• Chance to work in the retail industry with a focus on customer service.
• Convenient location in Wigan with accessible transport links.