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1st Line Support - German

Advancing People
Posted 21 days ago


Contract type

Full Time

Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking 1st Line Support Executive/Service Desk Analyst for their client based in Wigan.

As a Technical Customer Service Advisor/Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the German speaking region.

Roles & Responsibilities:

  • Follow and understand industry best practise support methodologies
  • Take ownership of requests following them to resolution
  • Proactive when dealing with customer issues
  • Help maintain knowledge articles and other internal documentation
  • offer 1st line technical support to customers
  • Attend customer meetings

Person Specification:

  • Fluent in German
  • Technically minded and customer focused
  • Ability to work as a team and independently
  • Maintain a calm, analytical disposition
  • Have practical experience in a support environment
  • ITIL experience & potentially aware of SQL

This is a full time permanent position offering an annual salary of �24,000 - �28,000

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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This job is located in Wigan, England

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