Service Desk Analyst - German

Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking 1st Line Support Executive/Service Desk Analyst for their client based in Wigan.

As a Technical Customer Service Advisor/Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the German speaking region.

Roles & Responsibilities:

• Follow and understand industry best practise support methodologies
• Take ownership of requests following them to resolution
• Proactive when dealing with customer issues
• Help maintain knowledge articles and other internal documentation
• offer 1st line technical support to customers
• Attend customer meetings

Person Specification:

• Fluent in German
• Technically minded and customer focused
• Ability to work as a team and independently
• Maintain a calm, analytical disposition
• Have practical experience in a support environment
• ITIL experience & potentially aware of SQL

This is a full time permanent position offering an annual salary of �24,000 - �28,000

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.