Account Manager / Employer Success

Location: Wilmslow (Hybrid, 3 days in office)

Salary: £28-£32k

About Our Client

Our client is transforming the way employers and recruitment agencies work together. We’re a B2B recruitment marketplace on a mission to bring transparency, trust, and innovation to an industry that’s long overdue for change. By connecting employers with a network of vetted, specialist recruitment agencies – all in one place – we help businesses find talent faster while enabling recruiters to grow their earnings and reputation.

Dubbed by Forbes as the “Uber of recruitment,” our client is a multi-award-winning, VC-backed tech company based in the heart of Wilmslow, Cheshire. Think of them as a "TripAdvisor for recruitment," where employers set their own fee and recruiters compete to deliver the best candidates.

The Role: Account Manager (Employer Side)

We’re on the lookout for an energetic, people-focused Account Manager to join the vibrant team. You'll be the go-to partner for a portfolio of employer clients, helping them make the most of the platform while ensuring smooth, successful collaborations with recruitment agencies.

We know recruitment is a human industry. That’s why, while the tech provides the framework, it’s the human service and relationships that make the platform truly special. You’ll be central to delivering that – delighting clients with your attention to detail, responsiveness, and proactive support.

Key Responsibilities

• Serve as the main point of contact for a group of employer clients, building strong, trusted relationships
• Onboard new users and ensure they understand how to navigate and succeed on the platform
• Qualify jobs in collaboration with employers before posting them live
• Communicate key job details to the recruiter network and keep them updated throughout the hiring process
• Respond to recruiter queries, gather employer feedback, and ensure hiring progress stays on track
• Identify and pursue opportunities for account growth and repeat business
• Maintain clear, detailed records using HubSpot, managing both the Placement and Onboarding pipelines

What We’re Looking For

• A natural relationship-builder with a positive, can-do attitude
• Someone who thrives in a fast-paced environment and can juggle multiple priorities
• Confident communicator, comfortable working with both employers and recruiters
• Organised, proactive, and customer-obsessed
• Experience in account management, customer success or recruitment is a plus, but not essential – we hire for attitude and train for skill
• Benefits
• 25 days holiday bank holidays
• Your birthday off (because you deserve it!)
• Bupa private healthcare
• Perkbox
• Company pension
• Regular team incentives and socials
• Be part of a growing group of VC-backed tech businesses with exciting opportunities

At Furza, we’re committed to promoting equality, diversity and inclusion. We encourage and welcome all applications from everyone, irrespective of background or circumstance. Apply today and our talent team will be in touch to support your requirements.