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Location: Wimborne
Contract Type: Permanent
Shift: Start time 8am
About the Role
We are seeking a proactive and detail-oriented Despatch Operator to join our team. In this role, you will manage the despatch process for Finished Goods, Transfer Parts, and Return Goods to both customers and suppliers, ensuring accuracy, compliance, and on-time delivery.
Key Responsibilities
Pack goods according to picking lists and procedures.
Generate despatch and associated documentation in line with business processes.
Ensure correct carrier selection based on client and destination.
Liaise with internal departments (Commercial, P&L, and others) to align priorities.
Attend meetings, provide updates, and follow through on agreed actions.
Supply accurate information to customers (non-sensitive).
Arrange collections and returns (inbound/outbound).
Use carrier systems such as UPS, FedEx, and DHL.
Archive shipping documentation electronically.
Manage export compliance in coordination with the Trade Compliance team.
Handle customer portal completion, issue import instructions, and complete export/import reporting.
Order packaging materials as required.
Core Competencies
Strong time management and prioritisation skills.
High attention to detail.
Ability to follow business operations, systems, and processes.
Customer-focused with excellent communication.
Flexible and adaptable to changing priorities.
Qualifications & Experience
Previous experience in a despatch environment (essential).
Experience in a regulated industry, ideally Aerospace (advantageous).
Computer literate with strong system skills.
Key Measures of Success
On-time delivery.
Adherence to 5S+ standards.
Compliance with EHS requirements.
Why Join Us?
You'll be part of a collaborative and supportive team environment where accuracy, efficiency, and quality are at the heart of what we do. This is a great opportunity to develop within a well-established business and contribute to delivering excellence to our customers.
